FAQs

Neasden Temple Gift Shop Frequently Asked Questions 

When do I pick up the items?

Please refer to the collections page for further information.

Where can I pick up the items?

Pick-up will ONLY be available from the Baggage Cabin, located in the Shayona Car Park.

What do I need to pick up the items?

All you need to do is show your email order confirmation on the day of collection.

What if I cannot pick up my order?

If you personally cannot collect your items, please provide your order confirmation to one of your friends or family members who will be able to collect your item on your behalf. 

Am I able to return or exchange an item?

Please refer to our Terms and Conditions page which outlines what we can/cannot offer.

If you have any further queries, please contact us at giftshop@neasdentemple.org

What if one of the products that I ordered is missing?

During the collection process, a member of the Neasden Temple Gift Shop Team will go through your order with you to ensure all the items that you have ordered are handed over to you. Please make sure you check that all of the items you have ordered are there.

Am I able to place an order by cash?

We are currently do not accept cash payments for hygiene reasons.

What if my item is faulty?

We have endeavoured to ensure all of our items are of the highest quality and workmanship. However, if you do encounter an issue with one of your gifts, please email us and we will do our best to help you. 

What if I did not receive my order confirmation email?

Please allow up to 1 hour for your email to come through. If you have still not received it thereafter, please send us an email on giftshop@neasdentemple.org

Will there be any more Neasden Temple Gift Shop products in the future?

Yes! We plan to release several more products for all ages over the whole of the coming year in celebration of the LM25 anniversary. However, we do not plan to re-release these current gifts on sale.

What happens if I have a problem when I go to pay?

If you receive an error the first time you enter your credit card details, it may be that you have forgotten a field or made an error when entering your details. The cause of such an error will appear in red and you will be instructed to add your details again.

If you enter your details correctly but, after you submit your details, the page seems frozen on ‘processing payment’, this may be an issue with the browser you are using. We always recommend using the very latest version of your internet browser. If this persists, please contact us. If your order has gone through correctly, you will receive an email confirmation and will be able to see the order details in the order history section of your account if you have created an account when placing the order.

When do I pay?

Full payment will be taken the moment you place your order online.

How will I know if an item is in stock?

All items displayed on the website are in stock. The item is sold out if you are unable to add it to your cart.

Are you able to deliver my order?

Unfortunately, we are only able to offer free pick-up collection from  London Mandir.