Delivery Procedure

Do you offer free delivery? 
We do not offer a free delivery service at present.

How is my shipping cost calculated?
We use a variable shipping method, which calculates the cost of your shipping based on the weight and size of your parcel.

Therefore, the cost of your shipping will increase as the weight of your parcel increases.

When will I receive my parcel?
Please note, as we have recently launched this service order processing times will be longer than normal, therefore your parcel may take up to 5 working days to arrive from the day your order was placed.

What delivery service is used?
We use a ‘trackable’ service to ensure that you receive your parcel and to allow you to track the progress of your order with the delivery company used.

 Parcel Size Delivery Service
Large Letter Royal Mail 2nd Class Signed For
Small Parcel
Royal Mail 2nd Class Signed For
Large Parcel Parcelforce 48 Tracked

How do I track my order?
You will receive an order update email containing your parcel tracking number when we have dispatched your order. You can enter the tracking number at the links below:

royalmail.com/track-your-item#/

parcelforce.com/track-trace

What countries do you ship too?
At present we 
only offer a shipping service to the United Kingdom only.

Why is there no delivery option for my order at checkout?
Please note, at present, certain items are not available for delivery due to the size or fragile nature of those items. These include Ghar mandirs and murtis.

If you urgently require delivery of a certain item please email giftshop@neasdentemple.org and we will try to assist you further.

What happens if items are missing or damaged from my order?
Please email: giftshop@neasdentemple.org if there is an issue with your order.

Can I change the delivery address of my order once the order has been placed?
Unfortunately we cannot change the delivery address of your order once it has been placed.